Allstate
Field Auto Adjuster - Fairfax VA
Posted on Sep 15 Washington, DC 30 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.听
Job Description
A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.
You must live in Fairfax, VA to be eligible for this role.
Company Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
You鈥檒l wear a few hats to fill a few roles throughout your day that all require a level of experience.
The Customer Service Expert鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.听
听
The Investigator 鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.听
听
The Effective Communicator鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.听
听
The Negotiator鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
听
The Problem Solver鈥搚ou鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.听
听
The Recorder鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.听
Work Location
Preferred Qualifications:
鈥� 听 听You have 5+ years experience in auto Collision estimating using CCC or Mitchell.
鈥� 听 听Proficient written and verbal communication skills to effectively interact with customers.
鈥� 听 听Strong attention to detail and ability to write precise and comprehensive estimates.
鈥� 听 听Comfortable with utilizing technology and various platforms for claims processing.
鈥� 听 听Excellent time management and organizational skills to manage multiple assignments effectively.
鈥� 听 听Valid driver's license and willingness to travel as part of the job requirements.
Notice of Licensing Requirement:
鈥� 听 听As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. 听If applicable, you will be required to secure license(s) within 60 days of hire.
鈥� 听 听If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus:
This is not an entry level position. 听Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell鈥�
听
You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. 听This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.**
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. 听This includes time off, healthcare, retirement, and more. 听That is why as an Allstater, you鈥檒l enjoy a Total Rewards package that includes:
鈥� 听 听Competitive pay with needed support for continuous development and career advancement.
鈥� 听 听Flexibility in scheduling and a time off policy that helps support your work/life balance.
鈥� 听 听Initial and ongoing training to get you proficient in your new role
鈥� 听 听Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. 听Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
#LI-JD2
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 听
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.听
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.
You must live in Fairfax, VA to be eligible for this role.
Company Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
You鈥檒l wear a few hats to fill a few roles throughout your day that all require a level of experience.
The Customer Service Expert鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.听
听
The Investigator 鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.听
听
The Effective Communicator鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.听
听
The Negotiator鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
听
The Problem Solver鈥搚ou鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.听
听
The Recorder鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.听
Work Location
- This position is a field-based role. 听To be eligible for this role, you must be located in the following locations: Fairfax, VA Area.
- This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses
Preferred Qualifications:
鈥� 听 听You have 5+ years experience in auto Collision estimating using CCC or Mitchell.
鈥� 听 听Proficient written and verbal communication skills to effectively interact with customers.
鈥� 听 听Strong attention to detail and ability to write precise and comprehensive estimates.
鈥� 听 听Comfortable with utilizing technology and various platforms for claims processing.
鈥� 听 听Excellent time management and organizational skills to manage multiple assignments effectively.
鈥� 听 听Valid driver's license and willingness to travel as part of the job requirements.
Notice of Licensing Requirement:
鈥� 听 听As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. 听If applicable, you will be required to secure license(s) within 60 days of hire.
鈥� 听 听If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus:
This is not an entry level position. 听Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell鈥�
听
You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. 听This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.**
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. 听This includes time off, healthcare, retirement, and more. 听That is why as an Allstater, you鈥檒l enjoy a Total Rewards package that includes:
鈥� 听 听Competitive pay with needed support for continuous development and career advancement.
鈥� 听 听Flexibility in scheduling and a time off policy that helps support your work/life balance.
鈥� 听 听Initial and ongoing training to get you proficient in your new role
鈥� 听 听Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. 听Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
#LI-JD2
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 听
You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.听
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
